Legal notice

By accessing, browsing and placing orders on this website operated by EZRA NGUYEN, you acknowledge and fully agree to abide by all the legal terms and disclaimer provisions listed below.
Website Content
We consistently check, revise and update all text, pictures, commodity introductions and service content published on the website, striving to guarantee that all website information is authentic, timely and normative, so as to bring stable and reliable shopping experience for customers purchasing fresh food products.
Accuracy of Information
We devote ourselves to verifying the authenticity, integrity and timeliness of all displayed information including fresh product origins, shelf life, specifications, prices and logistics rules. Limited by information update rhythm, accidental typographical errors, data deviation and content delay may still exist. If you find any content inconsistency, mistake or error, please contact us through official contact channels. We will conduct verification and revision as soon as we receive your feedback.
Use of Website Information
All information displayed on this website is only used for customer reference when selecting and purchasing fresh groceries, which cannot replace professional dietary guidance, food safety assessment and customs entry regulations consultation. Before placing orders and arranging consumption plans, users shall independently confirm key information according to their own actual demands and local regulatory requirements.
External Links
For your convenience of inquiry about food safety standards, customs policies and related auxiliary information, our website may embed hyperlinks leading to third-party official platforms and external websites. We will carefully screen linked websites as much as possible, yet we do not own, operate or control third-party platforms, and shall not bear any legal liabilities for the content, service quality, privacy policy and operation norms of external linked websites.
Website Availability
We maintain daily technical maintenance and server debugging to ensure the website runs smoothly and can be normally browsed and ordered all year round. Temporary website access failure, page loading delay and order system pause may occur due to system upgrade, server overhaul, network failure and unexpected technical faults, and we will not be liable for losses caused by temporary website interruption.
Compliance with Applicable Laws
Our store operates in accordance with New Zealand consumer protection laws, food safety regulations, cross-border import and export laws and relevant international trade provisions. All clauses in this legal notice shall be interpreted in accordance with applicable laws. No content herein shall deprive or restrict the legitimate consumer rights that cannot be waived by law.
Fresh Product Description and Presentation
We adopt real shooting pictures and detailed written descriptions to display fresh fruits, vegetables, chilled dairy products, frozen meat and other fresh goods. Due to natural growth differences of agricultural products, shooting light, display screen color difference, there will be subtle differences in product shape, size, color and taste between the physical goods and pictures and text descriptions. Product prices will be adjusted in real time affected by seasonal supply, raw material cost and international freight fluctuation. Please consult our customer service for confirmation before payment if you have doubts about products and prices.
Food Safety and Consumption Disclaimer
All fresh food sold by our store are strictly screened and inspected before delivery to conform to New Zealand food safety standards and international cross-border transportation specifications. After customers receive the parcels, improper storage, wrong thawing mode, delayed consumption and personal physical allergy to certain food ingredients will lead to food deterioration, discomfort and other situations, for which our store will not undertake relevant responsibilities. Users with food allergies, special physical conditions need to carefully check product ingredient information before ordering.
Intellectual Property Rights
All original content on this website, including texts, commodity pictures, page layout, brand logos, packaging designs and copywriting content, are owned or legally authorized by EZRA NGUYEN, protected by New Zealand intellectual property laws and international copyright conventions. Without our written permission, any unauthorized reproduction, downloading, forwarding, editing and commercial use are prohibited.
Contact Details for Legal Inquiries
If you have questions about the interpretation of legal clauses, rights disputes and related legal matters, please get in touch with us via the following official ways:
Trade name: EZRA NGUYEN
Phone number: +64 22 185 3749
Email: info@ezrtek.shop
Physical address: 22 Norrie Avenue, Mount Albert, AUK, Auckland 1025, New Zealand